Frequently Asked Questions
General
1. What kind of products does Neokart sell?
We offer a wide range of Home, Kitchen, Pets, Kids, Fitness, Beauty, and Health products.
2. Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account helps track orders easily.
3. How can I contact customer support?
You can reach us anytime at neokart73@gmail.com or 6260775715
4. Are your products genuine and quality checked?
Yes, all products are sourced from trusted suppliers and undergo quality checks before dispatch.
Shipping & Delivery
1. Do you ship all over India?
Yes, we deliver to all serviceable locations within India.
2. What is the estimated delivery time?
Typical delivery takes 5–7 days depending on your location
3. Will I get tracking information?
Yes, tracking details are sent via SMS and email, and can also be viewed on our tracking page.
Payment Related
1. What payment methods do you accept?
We currently offer Cash on Delivery (COD) only.
2. Is there any extra charge for COD?
No, COD is free. However, COD orders require phone verification before shipping.
3. Can I pay online?
Online payments are not available right now, but we’ll update once they are enabled.
Returns & Refunds
1. What is your return policy?
You can request a return within 7 days of delivery. An unboxing video is required.
2. Who pays the return shipping fee?
Customers pay a fixed Rs. 100 return shipping fee.
3. How long does it take to receive a refund?
Refunds are processed within 8–15 business days to the original payment method or bank (for COD orders).